Paying your AGL Bills
If you are an AGL customer, you may want to know how to pay AGL bills for electricity, gas, mobile or NBN. Or if you’re thinking of joining AGL it can be helpful to know how to pay AGL bills before you join. AGL is Australia’s oldest energy company, having been founded in 1837 and is an ASX listed, ASX50, organisation. AGL is an electricity generation, electricity and gas retailer in Australia with . AGL has a portfolio of generation sites including coal, gas, thermal power, wind, hydro, gas storage and coal seam gas.
AGL has more than 4.5 million electricity and gas residential and business customers in Victoria, New South Wales, Queensland, the ACT and customers in Western Australia. AGL has most recently started offering Mobile and NBN telecommunications plans.
AGL billing options
AGL makes it easy for customers to pay their bills. Customers can choose email or paper bills and monthly or quarterly billing for electricity and six-weekly or quarterly billing for gas.
Ways to pay your AGL bills
In Person. You can pay in person at Australia Post Offices and use cash, EFTPOS or pay with a cheque.
Call. You can call AGL on 1300 657 386 and pay your AGL bill over the phone.
Mail. For customers outside of Western Australia you can mail your cheque to AGL Sales Pty Ltd, Locked Bag 20024, Melbourne VIC 3001. For customers in Western Australia AGL Sales Pty Limited, Locked Bag 17, Cloisters Square PO, WA 6850 with your payment slip from your bill.
Online. The AGL website, app and myaccount has links to pay your bills.
Centrepay. To arrange setup payments via Centrelink call AGL directly.
BPAY. Using the BPAY biller information on your bill, you can pay directly through your banking app or account.
AGL Sales Pty Limited - Electricity(e): 1545
AGL Sales Pty Limited (Elec and Gas): 208868
AGL South Australia Pty Limited (Elec and Gas): 208876
AGL Retail Energy Ltd (Gas): 208892
Please refer to your most recent bill to ensure you are using the correct BPAY biller code.
What if you can’t pay your bill on time?
All electricity retailers have options for all customers who might have trouble paying their bill(s) on time.
To take up the help you need to contact the company and speak to someone. You will need to explain the reasons why you need help paying your bill and the company will decide what options they will offer you. Options to pay your bill may include payment extensions or payment plans to pay off your energy debt.
Calling a company to ask for help
Calling a company to ask for help can mean waiting for a long time on the phone to talk to someone. It can be emotional and frustrating as you may have to repeat your story several times as you’re passed from one department to another and, depending on why you need help, it can be traumatic.
Some customers simply don’t want to share personal details with a stranger over the phone to, hopefully, get a bit of short-term help.
As a HelpPay customer told us “it’s really stressful you know. You have to find the time to call only to be put on hold what feels like forever, I’m busy enough with work and life! And then you have to tell a stranger all these things about your life – when all you want is a bit of help. I’m trying to do the right thing, but just knowing how much time I’m going to have to spend on the phone…. it is stressful, it keeps me up at night.”
Helping made easier, digital, secure and private
At HelpPay we know that calling a company or your council, to share details about your life and why you can’t pay on time, this time, can be stressful and unpleasant. Thousands of Australians are using HelpPay to get help from their family and friends to help them pay their bills when they know they won’t be able to pay on time, but well before the bill is due.
With HelpPay you can download the app for free and provide just a few details about the bill you need help with: BPAY biller and reference number (found on the bottom or back of your bill), how much and when the bill is due. The HelpPay app will then give you a link to share with family, friends or the whole world, to get help paying the bill.
Anyone with the link can pay some, most or all of the bill and every payment only goes to the company, and the account, where the bill is due.
Here's an example of how HelpPay works:
Sam owes $150 on her electricity bill that’s due in 14 days.
Money is tight (everything seems to cost more these days!) and Sam knows she won’t be able to pay the bill on time but doesn’t want to get calls, SMS’s and emails from the electricity company asking them to pay.
Sam thinks ‘why do they call to ask me to pay when I can’t?’ and looks online for options.
Sam finds HelpPay's blog post about asking for help and decides to give HelpPay a try.
Sam downloads the HelpPay app, for free and creates a free account.
Sam get a copy of the bill that’s due and enters the BPAY Biller number, Bill Reference number, the date when the bill is due and how much is owed.
Sam then explains to a few trusted family and friends the sticky spot they’re in and after the family and friends agree to help, Sam sends the link to their mobile phone number.
Sam’s mum pays $50 immediately, to help pay some of the bill off. When Sam’s best friend goes in to help pay the next morning he sees there’s only $100 left and pays off $60. Sam’s third friend clicks on the link later that day after work and sees there’s only $40 left and pays it all.
Sam sends her friends a lovely, personalised SMS and calls her mum to say thanks for the help.
Sam, and everyone else is happy, knowing that Sam and the kids will be OK and that their money has gone directly to the company, helping solve the problem Sam had.
Try HelpPay for yourself
Download the app, or use our web version, here.
