Paying Your Red Energy Bills
If you are a Red Energy customer you may want to know how to pay Red Energy bills for electricity and gas. Or if you’re thinking of joining Red Energy it can be helpful to know how to pay Red Energy bills before you join.
About Red Energy
Red Energy is an electricity and gas retailer in Australia with customers in Victoria, New South Wales, Queensland and the ACT. Red Energy is owned by Snowy Hydro which is 100% owned by the Federal Government of Australia.
Red Energy billing options
Like many retailers Red Energy give their customers choices for how, and how often, they receive their bills. Red Energy customers can choose email or paper bills, and choose to receive their electricity bills monthly or quarterly. Red Energy sends their customers gas bills every six weeks.
Ways to pay your Red Energy bills
In Person. You can pay your Red Energy bills in person at Australia Post Offices and use any payment method Australia Post accepts including cash, EFTPOS, credit cards or cheques.
Call. You can call Red Energy on 131 806 and pay your Red Energy bill, after going through the phone menu, with your VISA, AMEX or Mastercard.
Mail. You can make a cheque payable to Red Energy Pty Ltd, GPO Box 5450, Melbourne, VIC, 3001.
Online. The Red Energy website has a link to pay your bills.
Centrepay. To arrange payments via Centrelink call Red Energy directly.
What if you can’t pay your bill on time?
All electricity retailers have options for all customers who might have trouble paying their bill(s) on time. To understand all your options you need to contact the company and speak to someone. You will need to explain the reasons why you need help paying your bill and the company will decide what options they will offer you. Options to pay your bill may include payment extensions or payment plans to pay off your energy debt.
Calling a company to ask for help
Calling a company to ask for help can mean waiting for a long time on the phone to talk to someone. It can be emotional and frustrating as you may have to repeat your story several times as you’re passed from one department to another and, depending on why you need help, it can be traumatic.
Some customers simply don’t want to share personal details with a stranger over the phone to, hopefully, get a bit of short-term help.
As a HelpPay customer told us “it’s really stressful you know. You have to find the time to call only to be put on hold what feels like forever, I’m busy enough with work and life! And then you have to tell a stranger all these things about your life – when all you want is a bit of help. I’m trying to do the right thing, but just knowing how much time I’m going to have to spend on the phone…. it is stressful, it keeps me up at night.”
Helping made easier, digital, secure and private
At HelpPay we know that calling a company or your council, to share details about your life and why you can’t pay on time, this time, can be stressful and unpleasant. Thousands of Australians are using HelpPay to get help from their family and friends to help them pay their bills when they know they won’t be able to pay on time, but well before the bill is due.
With HelpPay you can download the app for free and provide just a few details about the bill you need help with: BPAY biller and reference number (found on the bottom or back of your bill), how much and when the bill is due. The HelpPay app will then give you a link to share with family, friends or the whole world, to get help paying the bill.
Anyone with the link can pay some, most or all of the bill and every payment only goes to the company, and the account, where the bill is due.
Here's an example of how HelpPay works:
Sam owes $150 on her electricity bill that’s due in 14 days.
Money is tight (everything seems to cost more these days!) and Sam knows she won’t be able to pay the bill on time but doesn’t want to get calls, SMS’s and emails from the electricity company asking them to pay.
Sam thinks ‘why do they call to ask me to pay when I can’t?’ and looks online for options.
Sam finds HelpPay's blog post about asking for help and decides to give HelpPay a try.
Sam downloads the HelpPay app, for free and creates a free account.
Sam get a copy of the bill that’s due and enters the BPAY Biller number, Bill Reference number, the date when the bill is due and how much is owed.
Sam then explains to a few trusted family and friends the sticky spot they’re in and after the family and friends agree to help, Sam sends the link to their mobile phone number.
Sam’s mum helps pays $50 immediately and when Sam’s best friend goes in to help pay some of the bill a few seconds later he sees there’s only $100 left owing on the bill and pays off $60. Sam’s third friend clicks on the link in the morning and sees there’s only $40 left and pays it all.
Sam sends her friends a lovely SMS thanking them for their help and calls her mum to say thanks too.
Sam and everyone else is happy, knowing that Sam and the kids will be OK. Sam doesn't have to worry about money transfers and timing, and Sam's mum and two friends were happy knowing their money went directly to the company where Sam owed the bill, helping solve the problem Sam had, very quickly.
Try HelpPay for yourself
Download HelpPay's mobile app or get started with our web version, here.
